Effects of Anger on the Body

Understanding Hot Buttons

Knowing Your Anger

Identifying Your Hot Buttons

Independent Assignment - Identifying Your Hot Buttons

A Personal Anger Log Video

A Personal Anger Log

Personal Anger Log Benefits

Chapter 1 Quiz

The Triple A Approach Video

The Triple A Approach

Alter

Avoid

Accept

Chapter 2 Quiz

Dealing with Angry People

Discussion Topic

How to Deal with Difficult People

Understanding the Energy Curve

The Energy Curve

De-escalation Techniques

De-escalation: Active Listening

De-escalation: Space and Control

De-escalation: Be Aware of Surroundings

De-escalation: Agree to Disagree

De-escalation: Support but Set Limits

Using Active Listening

When to Back Away

Chapter 3 Quiz