A Personal Plan
FREE PREVIEWWhat is anger?
FREE PREVIEWEffects of Anger on the Body
Understanding Hot Buttons
Knowing Your Anger
Identifying Your Hot Buttons
Independent Assignment - Identifying Your Hot Buttons
A Personal Anger Log Video
A Personal Anger Log
Personal Anger Log Benefits
Chapter 1 Quiz
The Triple A Approach Video
The Triple A Approach
Alter
Avoid
Accept
Chapter 2 Quiz
Dealing with Angry People
Discussion Topic
How to Deal with Difficult People
Understanding the Energy Curve
The Energy Curve
De-escalation Techniques
De-escalation: Active Listening
De-escalation: Space and Control
De-escalation: Be Aware of Surroundings
De-escalation: Agree to Disagree
De-escalation: Support but Set Limits
Using Active Listening
When to Back Away
Chapter 3 Quiz
