Conflict Resolution

Conflict: From Harmful to Healthy

This course will give participants a six-step process that they can use to modify and resolve conflicts of any size. Participants will also learn crucial conflict resolution skills, including dealing with anger. (4 Hours)
Enrollment expires 1 year from date of purchase.
This online course is presented in English.

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Course curriculum

1. Pre-Assignment
  FREE PREVIEW
2. Understanding Conflict
  FREE PREVIEW
3. What is Conflict?
  FREE PREVIEW
4. Discussion Topic
5. Examples of Conflict
6. Healthy vs Unhealthy Conflict
7. What is Conflict Resolution?
8. Is Conflict Bad?
9. Understanding the Conflict Resolution Process
10. Methods of Resolving Conflict
11. Chapter 1 Quiz
1. Conflict Resolution Styles with the Thomas-Kilmann Instrument
2. Collaborating
3. Resolve Conflicts in a Collaborative Manner
4. Competing
5. Resolve Conflicts Using the Competing Manner
6. Agree to Disagree: Compromising
7. Resolve Conflicts Using the Compromising Manner
8. Accommodating
9. Resolve Conflicts Using Accommodating
10. Avoiding
11. Reflecting on Personal Conflict Styles
12. Chapter 2 Quiz
1. Creating an Effective Atmosphere
2. Neutralizing Emotions
3. Setting Ground Rules
4. Choosing the Time and Place
5. Chapter 3 Quiz
1. Creating a Mutual Understanding
2. What Do I Want?
3. Identify Your Wants and Needs
4. What Do They Want?
5. Identify Their Wants and Needs
6. What Do We Want?
7. Asking Questions
8. Chapter 4 Quiz
1. Focusing on Individual and Shared Needs
2. Finding Common Ground
3. Ways to Resolve a Conflict
4. Building Positive Energy and Goodwill
5. Strengthening Your Partnership
6. Forming, Storming, Norming, and Performing
7. Chapter 5 Quiz
1. Getting to the Root Cause
2. Examining Root Causes
3. Creating a Cause-and-Effect Diagram
4. The Importance of Forgiveness
5. Discussion Topic
6. Identifying the Benefits of Resolution
7. Chapter 6 Quiz
1. Generating Options
2. Generate, Don’t Evaluate
3. Creating Mutual Gain Options and Multiple Option Solutions
4. Crisis at Acme Child Care Center
5. Digging Deeper into Your Options
6. Chapter 7 Quiz
1. Building a Solution
2. Creating Criteria
3. Creating Criteria - Acme Child Care Center
4. Creating a Shortlist
5. Choosing a Solution
6. Building a Plan
7. The Short Version of the Process
8. Evaluating the Situation
9. Creating an Action Plan
10. Using Individual Process Steps
11. Chapter 8 Quiz
1. Additional Tools
2. The Agreement Frame
3. Early Childhood Conflict Resolution
1. Independent Action Plan
2. Course Completion
3. End of Course Test
4. Course Feedback Form

About this course

$38.00
4 Clock Hours
All Approved States
Admin & Leadership

Conflict: From Harmful to Healthy

Course curriculum

Getting Started

Housekeeping Items

Introduction

Chapter 1

Chapter 2

Chapter 3

Chapter 4

Chapter 5

Chapter 6

Chapter 7

Chapter 8

Chapter 9

Wrapping it Up

About this course