Course curriculum

  • 4

    Chapter 1

  • 5

    Chapter 2

    • Conflict Resolution Styles with the Thomas-Kilmann Instrument

    • Collaborating

    • Resolve Conflicts in a Collaborative Manner

    • Competing

    • Resolve Conflicts Using the Competing Manner

    • Agree to Disagree: Compromising

    • Resolve Conflicts Using the Compromising Manner

    • Accommodating

    • Resolve Conflicts Using Accommodating

    • Avoiding

    • Reflecting on Personal Conflict Styles

    • Chapter 2 Quiz

  • 6

    Chapter 3

    • Creating an Effective Atmosphere

    • Neutralizing Emotions

    • Setting Ground Rules

    • Choosing the Time and Place

    • Chapter 3 Quiz

  • 7

    Chapter 4

    • Creating a Mutual Understanding

    • What Do I Want?

    • Identify Your Wants and Needs

    • What Do They Want?

    • Identify Their Wants and Needs

    • What Do We Want?

    • Asking Questions

    • Chapter 4 Quiz

  • 8

    Chapter 5

    • Focusing on Individual and Shared Needs

    • Finding Common Ground

    • Ways to Resolve a Conflict

    • Building Positive Energy and Goodwill

    • Strengthening Your Partnership

    • Forming, Storming, Norming, and Performing

    • Chapter 5 Quiz

  • 9

    Chapter 6

    • Getting to the Root Cause

    • Examining Root Causes

    • Creating a Cause-and-Effect Diagram

    • The Importance of Forgiveness

    • Discussion Topic

    • Identifying the Benefits of Resolution

    • Chapter 6 Quiz

  • 10

    Chapter 7

    • Generating Options

    • Generate, Don’t Evaluate

    • Creating Mutual Gain Options and Multiple Option Solutions

    • Crisis at Acme Child Care Center

    • Digging Deeper into Your Options

    • Chapter 7 Quiz

  • 11

    Chapter 8

    • Building a Solution

    • Creating Criteria

    • Creating Criteria - Acme Child Care Center

    • Creating a Shortlist

    • Choosing a Solution

    • Building a Plan

    • The Short Version of the Process

    • Evaluating the Situation

    • Creating an Action Plan

    • Using Individual Process Steps

    • Chapter 8 Quiz

  • 12

    Chapter 9

    • Additional Tools

    • The Agreement Frame

    • Early Childhood Conflict Resolution

  • 13

    Wrapping it Up

    • Independent Action Plan

    • Course Completion

    • End of Course Test

    • Course Feedback Form