Creating a Mutual Understanding

What Do I Want?

Identify Your Wants and Needs

What Do They Want?

Identify Their Wants and Needs

What Do We Want?

Asking Questions

Chapter 4 Quiz

Focusing on Individual and Shared Needs

Finding Common Ground

Ways to Resolve a Conflict

Building Positive Energy and Goodwill

Strengthening Your Partnership

Forming, Storming, Norming, and Performing

Chapter 5 Quiz

Getting to the Root Cause

Examining Root Causes

Creating a Cause-and-Effect Diagram

The Importance of Forgiveness

Discussion Topic

Identifying the Benefits of Resolution

Chapter 6 Quiz

Generating Options

Generate, Don’t Evaluate

Creating Mutual Gain Options and Multiple Option Solutions

Crisis at Acme Child Care Center

Digging Deeper into Your Options

Chapter 7 Quiz

Building a Solution

Creating Criteria

Creating Criteria - Acme Child Care Center

Creating a Shortlist

Choosing a Solution

Building a Plan

The Short Version of the Process

Evaluating the Situation

Creating an Action Plan

Using Individual Process Steps

Chapter 8 Quiz

Additional Tools

The Agreement Frame

Early Childhood Conflict Resolution

Independent Action Plan

Course Completion

End of Course Test

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