Course curriculum

    1. What is Workplace Violence?

      FREE PREVIEW
    2. Categories of Workplace Violence (Type I to IV)

      FREE PREVIEW
    3. Common Examples and Case Studies

    4. Myths and Misconceptions

    5. The Impact on People and Organizations

    6. Chapter 1 Review Questions

    7. 🪞 Chapter 1 Reflection

    1. Behavioral Red Flags and Escalation Patterns

    2. Verbal and Nonverbal Cues

    3. Environmental Triggers and Stressors

    4. Documentation and Early Intervention

    5. The Role of Bystanders and Coworkers

    6. Chapter 2 Review Questions

    7. Chapter 2 Open-Ended Question

    1. Jobs and Industries at Greater Risk

    2. Public-Facing vs. Isolated Work Environments

    3. Working Alone or Late Hours

    4. Risk Factors: Gender, Role, and Work Culture

    5. Organizational Blind Spots

    6. Chapter 3 Review Questions

    7. 💬 Chapter 3 Discussion

    1. De-escalation Techniques and Verbal Strategies

    2. When and How to Intervene

    3. Reporting Procedures and Chain of Command

    4. Emergency Protocols and Personal Safety

    5. Post-Incident Response and Support

    6. 🎥 De-escalation Skills Training for Customer Service & Employees

    7. Chapter 4 Review Questions

    8. 🪞 Chapter 4 Reflection

About this course

  • $19.00
  • 2 Clock Hours
  • All Approved States
  • Leadership & Professionalism

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