Interpersonal Skills

Interpersonal Skills

Interpersonal skills are often referred to as social intelligence. They depend on reading the signals others send and interpreting them accurately in order to form a response. (4 hours) $38

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Course curriculum

1

Getting Started
2

Introduction
3

Chapter 1
- Discussion Topic - To get to know each other better.
  FREE PREVIEW
- Get to Know Yourself
  FREE PREVIEW
- Developing Interpersonal Skills
- Interpersonal Skills
- Attitude and Behavior
- Mary and Stuart Story Reflection
4

Chapter 2
- What is Perception?
- Perceptions (1)
- Perception vs Reality
- Perceptions (2)
- What Happens Next
- This is What Happened
5

Chapter 3
- The Definitions
- Understanding Definitions
- Transactional Analysis – Introduction
- Transactional Analysis
- Transactional Analysis Scenarios
6

Chapter 4
- Transactional Analysis Ego States
- The Ego States
- The Ego States Questionnaire
- Comparing Ego States
- Parent Ego
- Discussion Topic
- Understanding the Parent Ego
- Parent State Clues
- Child Ego
- Understanding the Child Ego
- Child State Clues
- Adult Ego
- Understanding the Adult Ego
- Ego States Scenarios
7

Chapter 5
- Types of Transactions
- Parent to Child Transaction
- Adult and Parent Transaction
- Transactional Analysis - Cross Transactions
- Parallel Transactions
- Transactional Analysis - Parallel Transactions
- Types of Transaction Scenarios
- Ego States Summary
8

Chapter 6
- Language Patterns
- Negative Language
- Positive Language
- What's Positive?
- Negative to Positive Scenarios
9

Chapter 7
- How to Build Rapport
- Rapport
- Rethinking Rapport
- Kipling Questions
- Suggest Kipling Questions
10

Chapter 8
- Strokes - Transactional Analysis Basics
- Strokes
- Types of Strokes
- Positive or Negative Strokes?
- What I Like About You
11

Chapter 9
- Essential Influencing Skills
- The Essentials
- Ability to Influence
- The Principles of Persuasion
- Science of Persuasion
- Using the Principles of Persuasion
12

Wrapping it Up
- Independent Action Plan
- Course Completion
- End of Course Quiz
- Course Feedback Form