Interpersonal Skills

Interpersonal skills are often referred to as social intelligence. They depend on reading the signals others send and interpreting them accurately in order to form a response. (4 hours) Enrollment expires 1 year from date of purchase.

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Course curriculum

1. Discussion Topic - To get to know each other better.
  FREE PREVIEW
2. Get to Know Yourself
  FREE PREVIEW
3. Developing Interpersonal Skills
4. Interpersonal Skills
5. Attitude and Behavior
6. Mary and Stuart Story Reflection
1. What is Perception?
2. Perceptions (1)
3. Perception vs Reality
4. Perceptions (2)
5. What Happens Next
6. This is What Happened
1. The Definitions
2. Understanding Definitions
3. Transactional Analysis – Introduction
4. Transactional Analysis
5. Transactional Analysis Scenarios
1. Transactional Analysis Ego States
2. The Ego States
3. The Ego States Questionnaire
4. Comparing Ego States
5. Parent Ego
6. Discussion Topic
7. Understanding the Parent Ego
8. Parent State Clues
9. Child Ego
10. Understanding the Child Ego
11. Child State Clues
12. Adult Ego
13. Understanding the Adult Ego
14. Ego States Scenarios
1. Types of Transactions
2. Parent to Child Transaction
3. Adult and Parent Transaction
4. Transactional Analysis - Cross Transactions
5. Parallel Transactions
6. Transactional Analysis - Parallel Transactions
7. Types of Transaction Scenarios
8. Ego States Summary
1. Language Patterns
2. Negative Language
3. Positive Language
4. What's Positive?
5. Negative to Positive Scenarios
1. How to Build Rapport
2. Rapport
3. Rethinking Rapport
4. Kipling Questions
5. Suggest Kipling Questions
1. Strokes - Transactional Analysis Basics
2. Strokes
3. Types of Strokes
4. Positive or Negative Strokes?
5. What I Like About You
1. Essential Influencing Skills
2. The Essentials
3. Ability to Influence
4. The Principles of Persuasion
5. Science of Persuasion
6. Using the Principles of Persuasion
1. Independent Action Plan
2. Course Completion
3. End of Course Quiz
4. Course Feedback Form

About this course

$38.00
4 Clock Hours
All Approved States
Admin & Leadership

Interpersonal Skills

Course curriculum

Getting Started

Introduction

Chapter 1

Chapter 2

Chapter 3

Chapter 4

Chapter 5

Chapter 6

Chapter 7

Chapter 8

Chapter 9

Wrapping it Up

About this course