A Survival Guide for Dealing with Difficult Parents

You can develop skills to adapt to the challenges difficult parents pose and extend these skills to situations in your daily life. Implementing these guidelines is the first step towards forever changing how you interact with others. (4 Hours)
Enrollment expires 1 year from date of purchase.
This online course is presented in English.

Buy $38.00 Take a Look! Enroll Later

Course curriculum

1. Pre-Assignment
  FREE PREVIEW
2. The Right Attitude Starts with You
  FREE PREVIEW
3. Adjust Your Mindset
4. Make Gratitude a Habit
5. Accentuating the Positive
6. Grateful Five
7. Cultivating Mindfulness in Education
8. Mindfulness Meditation
9. Chapter 1 Quiz
1. Understanding Stress
2. Child Care Staff Burnout
3. Burnout
4. Creating a Stress-Reducing Lifestyle
5. Eating Properly
6. Get at Least 8 Hours of Sleep
7. Keep Your Body Healthy
8. Using Music
9. Chapter 2 Quiz
1. Relating with Parents
2. Discussion Topic
3. Demonstrate Interest
4. A Solution for Every Problem
5. Consistency is Key
6. Insecurities and Tensions
7. Feelings are Normal
8. Parents Expectations
9. My Child Would Not
10. Alleviate Insecurities
11. Chapter 3 Quiz
1. Definition of Communication
2. Effective Communication
3. Benefits of Communication
4. Tips for Effective Communication
5. Barriers to Communication
6. Non-Verbal Communication
7. What are you saying?
8. 7 Ways to Improve Communication
9. Don’t Take it Personally
10. Important Interactions
11. Act, Do Not React
12. I Did Not Hear You!
13. Listening Skills
14. Chapter 4 Quiz
1. Overcoming Communication Barriers
2. TA Model
3. The Ego States
4. Parent Ego
5. Parent Mode
6. Adult Ego
7. Adult Mode
8. Child Ego
9. Child Mode
10. Subdivisions of Parent and Child Ego States
11. Transaction Stimulus
12. Conditional and Unconditional Strokes
13. Crossed Transactions
14. Complementary Transactions
15. Communicate with Parents
16. Chapter 5 Quiz
1. How to Work with Difficult Parents
2. Why are Some Parents Difficult?
3. Want to Vent
4. Discussion Topic
5. Accountability
6. Resolution
7. Generally Unhappy
8. Unhappy Parent
9. Chapter 6 Quiz
1. Over the Phone and In-Person
2. Listen to the Parent’s Complaint
3. Build Rapport
4. Do Not Respond with Negative
5. Offer a Verbal Solution
6. Aside from Words
7. Chapter 7 Quiz
1. Sensitivity in Dealing with Parents
2. Parents who are Angry
3. Parents who Cannot be Satisfied
4. Parents who are Rude
5. Different Cultural Values
6. Solution Not Possible
7. Chapter 8 Quiz
1. Dealing with a Difficult Parent Scenarios
2. Difficult Parent Scenario 2
3. Difficult Parent Scenario 3
4. Difficult Parent Scenario 4
1. Independent Action Plan
2. Course Completion
3. End of Course Test
4. Course Feedback Form

About this course

$38.00
4 Clock Hours
All Approved States
Admin & Leadership

A Survival Guide for Dealing with Difficult Parents

Course curriculum

Getting Started

Housekeeping Items

Introduction

Chapter 1

Chapter 2

Chapter 3

Chapter 4

Chapter 5

Chapter 6

Chapter 7

Chapter 8

Chapter 9

Wrapping it Up

About this course