Successful Solutions Professional Development

Fight and Flight

We Call this Assertiveness

Human Reactions?

Passive, Aggressive, Assertive Traits

Aggressive Communication

Passive Communication

Assertive Communication

Communicate Assertively

Verbal and Non-Verbal Signals

My Assertiveness Rights

Discussion Topic

Taking a Positive Approach

Giving and Receiving Compliments

Meet Yourself: Building Self-Esteem

Improving Self-esteem

Try Out New Things

Effective Communication

The Four Cornerstones of Assertiveness

Practice Scenarios

The Words You Use

Work Towards a Wise Outcome

The ‘I feel’ format

Examples of “I” Statements

I Statements

I Statement Responses

Being Clear

Being Persistent

Empathizing

Telling Others What We Want

Work Towards a Wise Outcome

Discussion Topic

Communication Skills

Review: How to be Assertive

Preparing to be Assertive

Scripting

Scripting in Practice

Teaching Kids Assertive Communication