Course curriculum

    1. What Is Active Listening?

      FREE PREVIEW
    2. 🦻 Passive Hearing vs. Active Engagement

      FREE PREVIEW
    3. The Role of Attention and Intention

    4. Why Listening Builds Better Workplaces

    5. ✅ Self-Check: How Present Are You in Conversations?

    6. Chapter 1 Review Questions

    7. 🪞 Chapter 1 Reflection

    1. Trust, Clarity, and Teamwork

    2. Listening as a Leadership Skill

    3. 🧏 Listening and Emotional Intelligence

    4. Avoiding Misunderstandings Before They Start

    5. 🌎 Real-World Examples of Listening Done Well

    6. Chapter 2 Review Questions

    7. Chapter 2 Open-Ended Question

    1. 👀 Giving Full Attention (and Showing It)

    2. Paraphrasing, Reflecting, and Summarizing

    3. Asking Thoughtful, Open-Ended Questions

    4. Using Nonverbal Cues to Stay Engaged

    5. 🗣️ Responding Without Rushing to Solve

    6. Chapter 3 Review Questions

    7. 💬 Chapter 3 Discussion

    1. 🚧 Mental Roadblocks and Internal Distractions

    2. External Noise, Devices, and Interruptions

    3. Emotional Triggers and Assumptions

    4. Multitasking vs. Mindful Focus

    5. 🧘 Strategies to Stay Grounded and Present

    6. 🎥 Here's How to be Fully Present in a Conversation

    7. Chapter 4 Review Questions

    8. 🪞 Chapter 4 Reflection

About this course

  • $19.00
  • 2 Clock Hours
  • All Approved States
  • Leadership & Professionalism

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