State Approvals
This course is approved or accepted for continuing education credit for child care professionals in the following states: AL, AR, AZ, CO, CT, FL, HI, ID, IL, KY, LA, MA, MD, ME, MI, MS, NE, NH, NJ, NM, NV, NY, OR, SD, TX, UT, VT, WY Instructions to access this course will be sent by email.
$10.50
About this Course
Workplace interactions are not always easy, and difficult behaviors can create challenges that affect communication, teamwork, productivity, and employee morale. This course explores common difficult behaviors found in the workplace and examines how these behaviors can impact individuals, teams, and organizational effectiveness. Participants will learn to recognize challenging workplace behaviors such as negativity, aggression, passive-aggressive actions, excessive criticism, resistance to change, poor communication, and uncooperative conduct. The course also discusses practical actions and strategies for successfully dealing with difficult people in professional settings. Learners will explore techniques for maintaining professionalism, communicating effectively, managing emotions, setting appropriate boundaries, addressing conflict constructively, and building productive working relationships. Emphasis is placed on understanding the motivations behind difficult behaviors and selecting appropriate responses that support positive outcomes. 🌟 IMPORTANT INFORMATION 🌟 ✔️ Washington State Nexport courses are not approved in Washington state to meet annual STARS training requirements. For Washington approved courses, go to https://www.myececlass.com/collections/WASTARS. ✔️ Course Information This online course is delivered in English and consists of 1 hour (.1 CEU) of instruction. It is designed to be self-paced, allowing you to complete the material at your convenience. ✔️ Accessing the Course Upon enrollment, you will receive an email with the necessary details to access the online training platform. Be sure to check your inbox and any spam or junk folders for this information. ✔️ Device Compatibility The training platform is mobile-friendly, and most students find it functions well on cell phones and tablets. However, for an optimal learning experience, using a laptop or desktop computer is recommended. ✔️ Regulatory Compliance The course content reflects standard industry practices. However, it is important to follow any specific regulations set by your state or county to ensure full compliance with local requirements. ✔️ Enrollment Period Your enrollment in this course is valid for 12 months from the date of payment. Be sure to complete the course within this timeframe to retain access.
